QualTek is pleased to announce that Dave Baker has been named the new President, effective November 13, 2017. Baker brings a wealth of experience to the role. Prior to joining QualTek, he spent more than eight years as Senior Vice President of Field Services for AT&T/DIRECTV. In that role, he oversaw the company’s national network of in-home and commercial installation and service providers for DIRECTV, which comprised of approximately 17,000 in-home and commercial installation and service providers. He made major improvements in safety, operations, and customer experience. Quality improvements under his leadership increased field customer satisfaction from 87% to 97%, field net promoter score from 69 to 85, and contributed to numerous J.D. Powers regional television customer satisfaction awards.
Previously, Baker served as Executive Vice President and Chief Operating Officer for On Command Corporation and as Chief Financial Officer and Chief Operating Officer for DIRECTV Japan.
Mr. Baker holds a Ph.D. in Mineral Economics with a specialization in operations research from the Colorado School of Mines, as well as Master of Science and Bachelor of Science degrees in Industrial Engineering from West Virginia University.
“After an extensive interview process, with a number of highly qualified candidates, the Board and executive management pleased to select Dave. His broad experience, knowledge of the industry, and vision for the future made him the ideal choice for QualTek,” said Scott Hisey, CEO.
Hisey noted, “Bringing Dave on board strengthens QualTek’s leadership position and is part of creating a scalable, world class technology driven service Company. His expertise in customer experience, data management, research and insights will be instrumental in helping us achieve our strategic goals.”